This privacy policy was last updated on 14 June 2026.
1. Who are we?
This website is managed by Oefenhoofd, part of Greenwave Products.
Address: Veenweg 32, 7336AG Apeldoorn, the Netherlands
Email: info@oefenhoofd.nl
Phone: +31 55 355 5570
Chamber of Commerce (KVK): 08052873
Website: https://www.oefenhoofd.nl
Oefenhoofd is the data controller within the meaning of the General Data Protection Regulation (GDPR) for the processing of personal data via this website, insofar as described below.
2. What data do we process?
We may process the following (categories of) personal data:
- Contact details, such as name, email address and phone number;
- Order and billing details, such as address details, order history and payment status;
- Account details, if you create an account on our website;
- Communication details, for example when you contact us via a form or email;
- Technical data, such as IP address, browser type, device data and log files;
- Cookie data, insofar as you have given consent.
We do not process special categories of personal data via this website, unless you provide them to us yourself.
3. What do we use your data for?
We process personal data for the following purposes:
- processing and delivering your order;
- handling payments and returns;
- keeping in touch about your order or questions;
- managing customer accounts;
- improving and securing our website;
- complying with legal obligations, such as administrative and tax obligations;
- analysing website usage, only if you have given consent.
4. Legal basis for processing
We process personal data on the basis of one or more of the following legal grounds:
- Performance of a contract — for example when placing and handling an order;
- Legal obligation — for example tax retention obligations;
- Legitimate interest — for example fraud prevention, security and improving our services;
- Consent — for example for non-essential cookies or marketing cookies.
5. Retention periods
We do not keep personal data longer than necessary for the purpose for which it was collected:
- order and billing details: in principle 7 years, in accordance with the tax retention obligation;
- contact requests: as long as needed to handle your question, and a maximum of 2 years thereafter;
- account details: as long as your account is active, and deleted within a reasonable period thereafter;
- cookie data: in accordance with our cookie policy.
6. Sharing with third parties
We do not sell your personal data to third parties. We only share data when this is necessary for our services, for example with:
- payment providers;
- shipping and logistics partners;
- hosting and IT service providers;
- administration or accounting partners, where applicable.
Where required, we conclude data processing agreements with parties that process personal data on our behalf. These parties may only use your data for the purposes we have instructed.
7. Transfers outside the EEA
We aim to process data within the European Economic Area (EEA). If data is processed outside the EEA, we ensure appropriate safeguards in accordance with the GDPR, for example through standard contractual clauses or an adequacy decision.
8. Cookies
Our website uses cookies and similar technologies. For more information about which cookies we place, what we use them for and how you can manage your preferences, please see our cookie policy.
9. Security
We take appropriate technical and organisational measures to prevent misuse, loss, unauthorised access and unwanted disclosure of personal data. These include secure connections (HTTPS), access restrictions and server-level security measures.
10. Your rights
Under the GDPR you have the following rights, where applicable:
- the right to access your personal data;
- the right to rectification of incorrect data;
- the right to erasure of your data;
- the right to restriction of processing;
- the right to object to processing;
- the right to data portability;
- the right to withdraw consent, where processing is based on consent.
You can submit a request via info@oefenhoofd.nl. We aim to respond within 30 days. To prevent misuse, we may ask you to identify yourself appropriately.
11. Filing a complaint
Do you believe we are not handling your personal data correctly? Please contact us first. You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) via www.autoriteitpersoonsgegevens.nl.
12. Minors
Our website and webshop are not aimed at persons under the age of 16. We do not knowingly process personal data of children without the consent of a parent or guardian, unless this is necessary within an order and with appropriate consent.
13. Changes
We may amend this privacy policy from time to time, for example in the event of changes in legislation or our services. The most recent version is always available on this page. We recommend that you consult this privacy policy regularly.
14. Contact
For questions about this privacy policy or the processing of your personal data, you can contact us via:
Email: info@oefenhoofd.nl
Phone: +31 55 355 5570
Contact page: https://www.oefenhoofd.nl/contact/
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